Oh the Challenges of Marketing ................................
- Customer Service Professional
- Customer Service Enterprise
- Customer Service Premium <- Includes Microsoft Dynamics 365 Contact Center
but you can also just start with Microsoft Dynamics 365 Contact Center ....General Contact Center Pricing | Microsoft Dynamics 365
So, in general, make sure you work with your Microsoft Partner and Microsoft Sales Team to ensure that your alignment of licensing and products is correct and the best fit for your company.