Incredible Flexibility

I am working with some incredible technologies, and I am working with the Power Platform and so many cool things that can be done with this incredible engine of growth. 

Consider this: You have an incredible repository of many different data sources. You have an entire team of people who work on "DATA" (and AI and all the cool new in the data space), but you also use one or many of the Power Platform, Model Driven, Dynamics PowerApps (Sales, Field Service, Customer Service, Connected Field Service, Marketing, Talent, Custom and so many more)

Did you know that you can work with a Power BI team to create incredible reports off of your data "repositories" (pulling data from many different places) AND you can then embed these Power BI reports in a Power Platform, Power Portal. Why use a Power Portal over a custom web page or some other option? well there is that little gem of application and/or data access security. Yes, the templates are also incredibly nice, but where Microsoft shines is in the layers of awesome. 

One of the reasons that I continue to focus and grow within the Power Platform is the huge flexibility and pivoting of new technologies to meet the demanding business needs. These needs are met leveraging the same platform and the platform continues to grow and be supported. 

 


New Dynamics 365 features focus on AI and mixed reality enhancements

Originally posted at https://www.avanade.com/en/blogs/avanade-insights/business-apps/new-dyn-365-ft-ai-mixed-reality

The Microsoft product teams have finalized a huge list of new wonderful features for the Microsoft Dynamics 365 Business Applications stack.

James Phillips, corporate vice president of business applications and one of the most authentic stage presenters there can be, prepared and presented part of the October 2019 Business Applications Virtual Launch.. You can watch the virtual launch event presentation for free, but they do ask that you register so they can keep track of total views and interests and use those numbers to drive even more wonderful.

This time around, it is all about proactive data, data collected from devices, data streaming in from a huge number of sources and data impacting our long-held habits. The systems are not waiting for us to enter data, such as in the old days, systems are providing us with data and waiting for us to react. Habits need to change. The habit of waiting to enter the data and then getting results is old news. We now have the data; we need to react to the data and the automated results.

The systems must be masters of understanding and filtering the data as floods of data pour in. They must be automated to interpret, filter and surface and have more and more embedded artificial intelligence. They must also understand the automation and as such the bots that can be built must be built with handoff at the right times, to the right systems or humans. A chatbot can help many, but not all and the chatbot must know when to “involve” a service person.

The new systems must deal with duplication of data in a way that no previous system had to deal with. Authoritative sources must be determined not once and for all, but dynamically depending on business user decisions or business rules. Duplication requires merge and as such merge features must be more mature and more automated.

Additionally, we are no longer only using siloed or small defined and pointed integrated systems, but fully interacting systems and applications. Applications that react to what is happening in other applications all interlaced together with business rules and different scenarios. The October features show the movement into these new ways of working.

Our business worlds have never been simple, and now we can see the dawning of and adoption of even more revolutionary digitization of these often complexly changing worlds.

Check out the complete list of new features in the October 2019 Business Applications Wave 2 release.


Dynamics 365 Relationship Sales and LinkedIn's Sales Navigator

One of the huge shifts and benefits for a sales person is when technology gets aligned so that keeping data current falls to the most logical location. Consider for instances a prospects name, company and job title. A shift is when this information is kept current by that specific prospect rather than the sales person following that prospect. The prospect updates their name, role and company information because it is beneficial to the work that they are doing. The sales person who has a relationship with this person, or who is following them, can then be a straight consumer of data managed by a logical source.

Now this isn't perfect .. not everyone updates their information even with the power of a product such as LinkedIn and Sales Navigator so technology still needs to take another step in validating that the data is current. A futuristic option on this will be when AI technologies can tap into larger or the largest data repositories and filter out what they need to validate a person's name, role and company. If we take this one step further we add address, telephone numbers, historical information.

Data exists, we can purchase this data, but we are not quite to the point where the data on a person is 100% transparent when we need it AND there are many reasons why this also sends chills up many a spine. 

If we circle back to what is happening in the world of Microsoft Dynamics 365 for Sales we find that Relationship Sales is a combination of the knowledge within LinkedIn and the Power of the Dynamics 365 platform. 

Unifying the best of both worlds to further empower the business sales teams. It also uses AI Technology in addition to the combination of data. This takes this one step further.

Take a Peek 


D365 Online and Azure Logic Apps: Just a Few Basics

Definition:  "Azure Logic Apps gives you pre-built components to connect to hundreds of services." Reference Logic Apps can be used to automate business process and to schedule key steps within processes to occur at key times or when certain conditions are met. 

Logic Apps can combine predefined existing services or components or they allow you to create your own components or services. 

Logic Apps work with "Connectors". A connector uses the external service's REST or SOAP API to connect components or services. For instance a connector can call a service's underlying API. There are existing connectors such as a Twitter Connector or a D365 Connector and custom connectors can be created. 

Why would Logic Apps be considered in the world of D365 Online? 

Take for instance the need to batch process data within a time frame such as every day at 4pm process data from System A, clean the data and push it into a D365 Online Instance.  In this particular example Logic Apps can be used to bridge the need to schedule a process from an external system into D365. 

There are many other examples as well. 

You also have the ability to work with TRIGGERS and ACTIONS within the world of Logic Apps. 

  • "A trigger is an event that occurs when a specific set of conditions is satisfied. Triggers activate automatically when conditions are met. For example, when a timer expires or data becomes available.

  • An action is an operation that executes a task in your business process. Actions run when a trigger activates or another action completes."  Reference

 

Defining Triggers and actions and creating your Logic App is all done within the Logic Apps Designer. A graphical tool for creating your Logic Apps workflows. 

Logic Apps are not always the answer, but are one of the many choices in the world of Microsoft Azure and Microsoft Dynamics 365 for Customer Engagement. Take a minute to read up on Logic Apps using the reference links above. Also for a quick peek into when to use Logic Apps,  here is the decision tree. Reference

When to Use Logic Apps