We so often fall into the default thought process of Microsoft Dynamics 365 Sales or Microsoft Dynamics 365 Customer Service, and if we stretch our thought processes, we include Dynamics 365 Field Service, Dynamics 365 Project Operations, Dynamics 365 Customer Journeys/Insights BUT there is a new "awesome" in the huge suite under the Power Platform Umbrella.
The Dynamics 365 Contact Center Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog