The Microsoft product teams have finalized a huge list of new wonderful features for the Microsoft Dynamics 365 Business Applications stack.
James Phillips, corporate vice president of business applications and one of the most authentic stage presenters there can be, prepared and presented part of the October 2019 Business Applications Virtual Launch.. You can watch the virtual launch event presentation for free, but they do ask that you register so they can keep track of total views and interests and use those numbers to drive even more wonderful.
This time around, it is all about proactive data, data collected from devices, data streaming in from a huge number of sources and data impacting our long-held habits. The systems are not waiting for us to enter data, such as in the old days, systems are providing us with data and waiting for us to react. Habits need to change. The habit of waiting to enter the data and then getting results is old news. We now have the data; we need to react to the data and the automated results.
The systems must be masters of understanding and filtering the data as floods of data pour in. They must be automated to interpret, filter and surface and have more and more embedded artificial intelligence. They must also understand the automation and as such the bots that can be built must be built with handoff at the right times, to the right systems or humans. A chatbot can help many, but not all and the chatbot must know when to “involve” a service person.
The new systems must deal with duplication of data in a way that no previous system had to deal with. Authoritative sources must be determined not once and for all, but dynamically depending on business user decisions or business rules. Duplication requires merge and as such merge features must be more mature and more automated.
Additionally, we are no longer only using siloed or small defined and pointed integrated systems, but fully interacting systems and applications. Applications that react to what is happening in other applications all interlaced together with business rules and different scenarios. The October features show the movement into these new ways of working.
Our business worlds have never been simple, and now we can see the dawning of and adoption of even more revolutionary digitization of these often complexly changing worlds.