So I was going through my old files and I found the largest PowerPoint I ever generated. I was shocked to see that it was an inch thick! It was presented in the Ingram Micro Solution Center and it had a core focus of Microsoft Dynamics CRM.
Let's face it, there is a lot to talk about surrounding the industry of awesome Customer Engagement from marketing to service to sales to business to business. Twist in the actual application and all that you can do with the platform and you just can't learn everything in a few quick years. So value your experienced resources.
Put on the hat "Microsoft Dynamics 365 for Customer Engagement" and the dimensions explode. There are so many different angles to think about such as
The CRM Industry
The Independent Software Vendors (ISVs) and their extensions, applications and products
The Project Methodologies
The Support Resources
The Training Options
Usability and Adoption
CRM -> ERP : Bridging the teams, the products, the features and more
Failures and the Why behind them
Working with the Microsoft teams (product, support, services, executives, sales, etc.)
and the list goes on!
I recently completed a Solution Architecture Assessment engagement and was amazed at all of the categories of discussion and knowledge sharing that bubbled out of a three month, intense, team empowerment project.