Are you ready to  exceed the expectations of the 72% of customers who expect a response to a posted complaint in under 1 hour?

Thanks to one of my associates, Nick Fratello, for taking the time and energy to put this little video together which shows how to

• Listen & engage customers on popular social channels
• Understand customer's sentiment & intent toward your brand and organization
• Escalate & resolve customer care issues consistently
• Collect customer feedback & measure results
• Transform customers into Fans