Associating "One Knowledge Base Article" to a Case based on Case Type
Keeping a Clean House: Sometimes it is about the data

Building a Demonstration Environments : Data

Microsoft CRM is tightly married to Microsoft Excel and as such some of the EXCEL functions can come in very handy.

When putting together a demonstration system check out the RANDBETWEEN() Function for generating random numbers in Excel. It can also be used for randomly picking values from a list and many other derivatives.