Back in the CRM v2011 Days
Class at 8am, Class at 9pm, Still Loving and Learning Dynamics CRM

What's New - Thanks to Dynamics CRM

One of the best parts of being semi-snowed in is that I can convert my travel time into learning and sharing time.

Let's look at a feature that everyone assumes that everyone else knows about. The What's New Social Pane.

Why do I point this out? If your team uses activities to track, retain touches and to communicate (e-mails) this pane gives you an incredible look into which contacts and accounts are actively engaged. It also lets you see an account that is requiring extra attention, a colleague who is working on something that you can help with or an activity that you needed to know about. (but because it is so easy to get into our own little spheres it was missed)

It is about raising the bar of transparency and shifting a culture and it is about creating a culture of sharing among all the users of your Dynamics CRM system.

What only inside Dynamics CRM?

Well actually NO! If you have YAMMER enabled you click a button in configuration and configure Yammer and your YAMMER Feeds become an option under What's New. Bringing in other (even perhaps non-CRM user) conversations into the mix.

Just imagine!

WhatsNew
 

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