Complex Business Process Management in Dynamics CRM 2011

300 level - music to my ears after a day of a bit to much pitch ( yes, I can be over sensitive to this)

Processes (workflows), Dialogs, Plugins

The ability to honor business rules with technology designed to honor and optionally automate business rules.

Tie this to "take action" and you can walk right into branches of logic

Code? You don't necessarily need to write code (re-defining the term developer in CRM 2011) to get eXtended functionality

Custom XAML Workflows with visual studio workflow designer

Workflows or Dialogs? A nice little decision checklist. Including decisions like asynchronous or synchronous, started by user or automated - understood standardized process or quick result?

Special Handling: such as a gold customer status that alerts user on access to step it up

Dialogs: Queries, Assigns, child dialogs, tracking, using a wizard to populate data as opposed to depending on a User's memory to fill in fields