Well said, overall well said
“Over my 12 year career in the CRM space, I have seen customers take a variety of approaches to creating training materials. From leveraging software manufacturers’ user guides to multi-deck power point presentations, I believe I have seen it all. More often than not, these approaches are nothing short of failure. Expecting users to learn your CRM philosophies and strategy from software reference material is akin to expecting one to learn how to drive by simply reading a vehicle’s owner manual. To be successful we must know the rules of the road, or in this case, the business rules to support CRM strategies.” More on the same subject at http://www.dynamicscare.com/blog/index.php/increase-user-adoption-with-effective-training-materials/