A big shoot out to Microsoft Dynamics CRM Support. I know they cringe (or run) when they see it is a rare support call from Anne, but I did want to say that I really appreciate all the hard work that the guys in North Dakota put into solving some of the toughest problems. They use team work, a win/win attitude and have they have a keen ability to listen with an open mind to get to the root of things.
All you CRM GURU, GURUs in the field - if you have not shared your latest edge case discovery with support lately then I would encourage you to document and post to the appropriate CRM Forums. "Help thy neighbor, helps thy self."