I found this today and thought I would share. Thanks Muhammad for taking the time to post your comments and thoughts. Your feedback makes a huge difference.
"I am a Software developer looking for CRM Dynamics custom development but first wanted to explore the concepts and out of the box functionality. I have thoroughly read until Hour-7 and skimmed over the rest, the book did a great a job so far elaborating and aligning the CRM concepts that most reader will subconsciously be aware of.
I bought another text and was overwhelmed by the information presented only from a usage viewpoint. Definitely, one would have to refer an adavnced title for custom development and that's not suggested by the book's title either. However, unlike its counterparts, the book handles a simple subject with utter simplicity.
No twinkle in fifth star due to size of illustration, hardly can peek into the pictures"
Author's Note: As the book gets updated I will definitely depend on a different tool for capturing screen shots. Vista's Snipping Tool just didn't do the job it needed to do.