I ran into an interesting problem when trying to create an email generated through workflow that contained HTML and CRM dynamic fields. The main problem was the pictures included in the html message. Well actually, the main problem was the lack of an html editor in the CRM email editor.
To get some html in the email body, I copied and pasted from Microsoft Word. The standard html, such as links and text areas, seemed to work fine but the pictures would not show up. The issue was that I was using Microsoft Word. I used Internet Explorer (IE) and the correct content displayed. I am sure you can probably use some other html editors but I only used IE.
Here are the steps I followed." READ MORE