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Capturing Culture

Two things on my mind tonight.

1) Twitter is proving it's value in a key area. Immediate alerts to information long before I pick it up on the blogs. For instance the new Microsoft Dynamics CRM v4.0 2009 VPC has been posted and I found out about the final post via Twitter.

2) Outside the box Customer Relationship Management thinking (while traveling). Each area has a certain feel, a certain culture, a certain tone. What are people's thoughts on capturing this information as a variable in approaching contacts or customers incorporated into different communities?

Certainly this comes into play when the International variable comes into play, but even within the US - each town, city, state and community have a particular flavor.

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