Dynamics xRM Virtual User Group The XRM User Group is for the professional xRM developer community. User groups have been around for a long time, professionals helping professionals. Why? If we keep spreading the new technology, then we get more new technology. If we keep educating our peers, our work standards continue to rise and then we go back to that new technology thing. If we don't innovate, things get boring. So, that's why we're here.
Dynamics CRM User Group The Dynamics CRM User Group (CRMUG) is an association of companies sharing the common interest of optimizing their usage of Microsoft Dynamics CRM. This independent community of users gets together (remotely and face-to-face) through a myriad of conferences, virtual tools, and programs to share knowledge and best practices. Membership and active participation in CRMUG can make all the difference in the effective use of your Dynamics CRM software.
I just reset my Globe so as the days of 2014 accumulate, and people continue to read this blog the touch pinpoints will grow again.
To date I have had ~237,000 visitors and it is a thrill to know that I can keep helping the world to master Microsoft Dynamics CRM. The release of v2013 KEEPS the great and adds more! A framework, a product, a solution set and a platform for integrating to so many other solutions. Make 2014 the year you eliminate all those random Access Databases, and reduce all those way too sophisticated and often redundant Excel Spreadsheets.
A big welcome to 2014. In my world there are two key phrases that are bubbling up as big picture goals this year.
1) Building and Leveraging Bridges
2) Cross Product Technical Solutions
Bridges of connection have long been a wonderful resource. I find that listening to needs and then connecting two people who can click two needs into some awesome solution(s) has been a whole lot of fun and I don't plan to stop leveraging that awesomeness now that I work within the world of Microsoft.
Cross Product Technical Solutions have also always been my focus, but unlike the days when Small Business Server combined products to meet all the needs of small businesses, we now have combined products to meet complex needs within Enterprise. Take for instance the current version of Microsoft Dynamics CRM v2013. It is not just CRM or xRM, now it also has Social Insights, Yammer, SharePoint and soon to come Social Listening and Dynamic Marketing. Sprinkle in some ISV love and you get Portals, Community, Complex Ordering, Graphical Analytics, Integration bridges and so much more!
It really is a world of frameworks, integration, social and the new features of v2013 process and automated business rules and the toolsets just keep expanding.
So reach out and put on that learning hat, open your mind for some right shift perspective changing and dive in. Oh and don't forget to park egos, negative attitude, doubt and frustration from change at the door. They will just get in your way as you learn to surf on the changing waters of this new world.
I have recently changed my daily process to include Yammer and the value add has been significant. Take for instance the release of Microsoft Dynamics CRM v2013 Rollup 1, Yammer post with link and discussions letting me know it was available.
If your company currently has YAMMER and you are not using it, you might want to reconsider. Timing is everything when it comes to accepting new and sometimes you just need to re-evaluate on an ongoing basis.
Thinking on CRM : The last time you purchased a TV, did you purchase it because of the new features? The better picture quality, the smaller form factor, perhaps even a new connection or cutting edge bling?
OK so that is how you buy a new TV, but this mindset does not work as well for the purchase of a new CRM System. A CRM System is not the solution to your business process problems, it is the empowerment of your decided upon business process. Perhaps even new business processes. It is a new road with growth possibilities and potenial. It is a new culture.
You might be limited today by technology, but the technology that you buy for tomorrow should not limit you and your business processes.
Needless to say why I am a big fan of Microsoft Dynamics CRM. Microsoft Dynamics CRM is as much a development framework (xRM) as it is a product. Those who are masters understand not only the features they get out of the box, but also the strengths, weaknesses and when to use which feature. They also understand the age and maturity of each feature. Knowing if the feature can easily be used outside it's designed purpose or if it needs to stay in it's comfort zone. They understand when to configure, when to customize and when to extend using standard Microsoft Development methodologies.
As a business owner stepping into the world of implementing and incorporating technologies into the heart beat of your company you need to think flexibility. Change is constant, but the change of technology is so fast that you need a product and a partner that offers you choice. Constant choice. Microsoft Dynamics CRM has a long history (10 years and counting) of not only offering you choice , but of also staying current with the latest technologies and not removing all that has been an incredbly solid framework since 2003.
Choose carefully your product
Choose carefully your partner
and you will have an engine behind your business processes that helps keep you consistent, organized, empowered and current.
Take a huge amount of depth and years of development (Dynamics CRM v2011) and add onto it a whole new way of working. Shake out a few of the old features, park a couple of items for just a bit and add some much very cool new. Now mix well, test and release.
Oh and hold onto your hat, because although change is constant it always has an impact.