Microsoft Dynamics CRM 3.0 Blended Learning Boot Camp – Applications Track
Microsoft Dynamics CRM 3.0 Blended Learning Boot Camp – Applications Track
This blended learning boot camp explores the Microsoft Dynamics CRM application from a user's perspective so that you can prepare for customer scenarios and exam preparation. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Sales Management, Service Scheduling, Service Management, and Marketing Automation.
| Level: |
300 |
Training Format: |
Classrooms (Live) |
| Audience: |
Technical |
|
|
| 8/1/2007 - 8/1/2007 |
8:30 AM - 4:30 PM |
Chicago, IL |
$250.00 |
|
| 8/8/2007 - 8/8/2007 |
8:30 AM - 4:30 PM |
San Francisco, CA |
$250.00 |
|
| 8/15/2007 - 8/15/2007 |
8:30 AM - 4:30 PM |
Washington DC, DC |
$250.00 |
|
| 9/12/2007 - 9/12/2007 |
8:30 AM - 4:30 PM |
Dallas, TX |
$250.00 |
|
| 9/19/2007 - 9/19/2007 |
8:30 AM - 4:30 PM |
Seattle, WA |
$250.00 |
|
| 9/26/2007 - 9/26/2007 |
8:30 AM - 4:30 PM |
Hasbrouck Heights, NJ |
$250.00 |
|
| 10/10/2007 - 10/10/2007 |
8:30 AM - 4:30 PM |
Fargo, ND |
$250.00 |
|
| 10/17/2007 - 10/17/2007 |
8:30 AM - 4:30 PM |
Hasbrouck Heights, NJ |
$250.00 |
|
| 10/24/2007 - 10/24/2007 |
8:30 AM - 4:30 PM |
Los Angeles, CA |
$250.00 |
|
| 10/31/2007 - 10/31/2007 |
8:30 AM - 4:30 PM |
Tampa, FL |
$250.00 |
|
| 11/7/2007 - 11/7/2007 |
8:30 AM - 4:30 PM |
Denver, CO |
$250.00 |
|
| 11/14/2007 - 11/14/2007 |
8:30 AM - 4:30 PM |
St. Louis, MO |
$250.00 |
|
| 11/21/2007 - 11/21/2007 |
8:30 AM - 4:30 PM |
Waltham , MA |
$250.00 |
|
| 12/5/2007 - 12/5/2007 |
8:30 AM - 4:30 PM |
Phoenix, AZ |
$250.00 |
|
| 12/12/2007 - 12/12/2007 |
8:30 AM - 4:30 PM |
Atlanta, GA |
$250.00 |
|
With this blended learning program, you will receive:
- 5 eLearning Sessions: Online eLearning to build the fundamentals and the ability to start curriculum at your own pace from your own desk
- 3 eLive Sessions: 4-hour online sessions with an instructor in a virtual training environment
- 1 Day Instructor Led Course: Access to a live instructor for one day in a live training environment
- Exam Option: Option to take the appropriate certification exam following the in-classroom review session
- Electronic Access to the courseware
Audience
Microsoft Dynamics CRM Applications Professional training is recommended for individuals who will be on the implementation team, administering or using the Microsoft CRM application.
At course completion
After completing this course, partners will understand:
- Microsoft Dynamics CRM User Interface and application terminology
- Basic and advanced navigation and record maintenance
- Microsoft Dynamics CRM Sales for Outlook functionality and synchronization
- Account, Contact, Lead, Opportunity and Activity record management
- Sales functionality, including Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management
- Customer Service functionality, including Contract, Case, and Knowledge Base management
- Options to personalize the Microsoft Dynamics CRM User Interface and personal settings
- Microsoft CRM Advanced Find functionality to evaluate customer data
- Planning and budgeting tasks related to marketing campaigns; creating and managing customer lists; create marketing campaigns; manage campaigns and track campaign responses
- Service Scheduling functionality. This includes Scheduling Services, Scheduling Administration, and Defining Service
Prerequisites
Before attending this course, partners must have:
- An understanding of Microsoft Dynamics CRM solution processes and practices
Additionally students must have completed the following prior to attending the Instructor Led Portion and receiving their Certification Exam Voucher:
- Complete the 5 eLearning Courses
- Complete the 3 eLive Sessions
To Register
1) Select the city and date that you will attend the classroom portion of the blended learning boot camp.
2) You will receive a confirmation email confirming your attendance in the classroom portion of the course.
3) Within 1-2 business days, you will be contacted by our registration coordinator to facilitate the registration for the eLearning, Electronic Courseware and eLive portions of the course.