The Microsoft Dynamics CRM Community has an incredible history of leveraging the Dynamics xRM platform to meet some really tough business challenges. If you work with a proven Microsoft Dynamics CRM partner or with Microsoft Consulting Services (the MCS CRM Team), they bring to the table their own incredible library of experiences, but also their own depth and reach of resources and tools.
Knowledge in "CRM" is critical.
There are also great open source resources such as CODEPLEX where partners and clients can download and take ownership of kick starters and CODEPLEX is not Dynamics specific so you can tap into the entire Microsoft stack.
AND CODEPLEX is really just a small taste of the greater community resources. Take for instance following a few Dynamics CRM Specific blogs such as some of the ones listed on this blog. You start and the list just grows and grows and grows. The number of shared resources, code snippets, tools, configuration best practices and more is so unlimited. OK, so you are now tapped into the blogs ...
Have you looked into the ISVs? The Independent Software Vendors writing solutions to compliment the Dynamics CRM platform? Take a peek at ADXStudio for instance who has a huge library of PORTAL options and ALM! or perhaps empowering SALES Teams with complex ordering proposals and integration? Look at Experlogix or maybe you just want some nice address verification and compliance, you can talk with Dun & Bradstreet. The list really is endless!