MS Dynamics 365 for Customer Engagement Feed

Enterprise Customers! Ready to Expand? Embrace the Viral Trial for your other Departments and Groups within your ORG #Dyn365

Now Live in the US (and soon to come Globally)!

Dynamics 365 Trial Sign Up Service & Customer Engagement Viral Trial

Have you looked at the new trial? Go ahead and sign up to test out the service for all Dynamics 365 apps + viral sign up for Customer Engagement in the United States. This includes Operations, Financials, Sales, Customer Service, Field Service, and Project Service Automation.

What’s New?

  • Simplified sign up – business email & phone number
    • All apps utilize Microsoft Office viral sign up framework.
  • Information Worker (IW) sign up – IW’s can now sign up for a trial and add it to an existing tenant or create a new unmanaged tenant.
  • Prospects are joined together in one tenant based on the domain of their work email address for easy collaboration and management.
  • Customer Engagement prospects can now have up to 5 trial instances with 5 users each at any one time.
  • Customer Engagement trials are still licensed for Enterprise Plan 1, but you can choose a single app or all to trial.

Things you should know: 

  • No consumer or government email addresses (outlook.com, gmail.com, .gov, .mil, etc.) are accepted in the viral framework.

 

 

  • All members of a viral trial must have the same email domain.
  • The first user to create a trial instance is the trial or instance owner.
  • Review the FAQ for all details.
  • The traditional admin based sign up you all know is still available and should be used if you plan to customize a trial for a customer to join (since you don’t share an email domain.)

Trial links:

 


Developers? Are you ramping up as a Microsoft Dynamics 365 Guru? #msdyn365

Start at the Dynamics 365 for Customer Engagement Developer Center

The CRM Developer Center https://msdn.microsoft.com/en-us/dynamics/crm/crmdevelopercenter.aspx

Download the SDK https://www.microsoft.com/en-us/download/details.aspx?id=50032

You also have access to a full suite of training materials by logging into Customer Source https://mbs.microsoft.com/customersource/northamerica

Or if you are a partner or Microsoft employee

The Partner Learning Portal https://mbspartner.microsoft.com/Landing

 

You can also reference blogs and link lists within the world of blogs to find even more resources and training such as the Virtual XRM User Group

Lastly there are a set of YOUTUBE VIDEOS that can help, and the Microsoft Dynamics YouTube Channel

like these

XRM in a Nutshell I: Defining the Data-centric Business Application built using Dynamics CRM https://www.youtube.com/watch?v=XbmYhAy3ouM 

and this one https://www.youtube.com/watch?v=G_WPaHZZk7k

And this one https://www.youtube.com/watch?v=L7MRO7ttRIM


Q101: What are my options with regards to Microsoft Dynamics 365 for Customer Engagement Online Administrator and administrator roles. Is there a role that is not Azure Global Administrator?

What are my options with regards to Microsoft Dynamics 365 for Customer Engagement Online Administrator and administrator roles. Is there a role that is not Azure Global Administrator?

“You can now assign a Microsoft Dynamics 365 (online) administrator at the tenant level, in the same way that you manage other Office 365 services such as Exchange, Skype, and SharePoint. The new Dynamics 365 (online) administrator role can manage instances, do Dynamics 365 system admin functions, and access the Dynamics 365 application if they are licensed to use Dynamics 365” https://roadmap.dynamics.com/#application=326f31ea-2992-e611-80dc-c4346bac0910


Q100: How many instances per Tenant? #MSDYN365CE

It is time for a series of questions with answers, because for some reason sometimes the hardest information to find is the answer to simple questions

How many instances can be included in a single Microsoft Dynamics 365 for Customer Engagement Online Tenant?

A tenant can include up to 50 Dynamics 365 (online) production instances and up to 75 non-production (Sandbox) instances. https://technet.microsoft.com/en-us/library/dn722373.aspx