"Oh, it is just a richly built custom .NET application"
CRM Industry Feedback
There is probably a better way to do this, but alas there comes a time when you just do it. So the following is a running historical list of interesting tweets from Dynamics CRM Convergence sessions. Starting today and running backwards in time.
If you are a "CRM Administrator" have you looked at your System Jobs recently? Now for all those working on various projects ... Have you checked out the System Jobs in your development environments?
Choose SYSTEM JOBS
Immediately you will see a list of various information regarding various "system jobs" that might have run or might be "waiting".
Make particular note of the items in the waiting state. Do you know what they are waiting for? Should they really be waiting? Do they need to be cancelled?
Next Question: Are you managing your system job log? Has it been purged lately?
Did you know that Duplicate Detection is a System Job?
Know of any great new Dynamics CRM RSS feeds? or web pages that shouldn't get missed? It is time to update my blogs left navigation.
Everytime I offer kudos I realize all the other people who are related to those little things that make a difference. For instance David Jennaway, who actually wrote the plugin I mentioned in my earlier post and SHARED it.
Jeff Reiser, Premier Field Engineer who continues to be an incredible resource as I watch people ramp up and Microsoft in general who despite their size still manage to digest the huge amount of field feedback that travels the back channels.
What you don't feel heard? Next time you are reading a knowledge base article that doesn't meet your needs use the comment box at the bottom of the screen. In the world of Dynamics CRM I am often surprised by the responses to my comments posted in what sometimes we assume is the infinite black hole.
I still need to get these into the Microsoft Request engine, but here are a couple of the hot ones on my plate that bubbled up in thought when I was reading Richard Knudson's blog post today on the same subject.
What would be great to see in Microsoft Dynamics CRM 5.0
1) Business Unit Ownership
2) Enterprise scalability for Team ownership
3) Performance Tuning/Improvement for Form Assistant
4) Outlook Client Configuration Flexibility including the locking down by user of configuration options
5) Menu management/Navigation Pane management without editing XML files
6) From a "It is a CRM application" support for common field functionality so programming doesn't have to bother with this such as Country lookup, SIC and NAICS code management, Zip Code options, etc.
7) From the perhaps this would be a cool utility category: a tool to rename all the New_ prefixes to something else.
8) A super easy, don't need to be technical advanced find option to create views. Yes, the one we have today is powerful, but it is still "techie" and frustrating for some business users. In this same light let them pick any field from any entity to include in the view.
9) A really advanced report writer with a really super easy interface. There are some pretty cool third party BI tools on the market that meet this need, but talk about a blow a few users away feature.
10) User definable portals and dashboards
11) For the developers: The Developer toolkit which is so cool that traditionally trained advanced software developers can't keep their hands off it. Creating a situation where they would rather write in "xRM" than in .NET only ;)
In the world of XRM and training experienced developers to think "CRM" one of the key nice to haves would be a place to show the new developers all the entities that exist that CANNOT be modified. These are the core Micrsoft Dynamics CRM Development Team building blocks.
I have continued to test the "Request a New Feature" on Microsoft Connect. Recently I requested that a view be added to the Entities view to include a view of all entities that are locked. (I can then show this to new developers and say - you can't change these, learn what they are and work with them ;)
I had the strangest response back - First they didn't understand what I asked for, second they said that a feature I didn't ask for was in the next version and lastly the fearture they indicated was going to be in the next version is in the existing version. Sigh - sometimes I wonder why I keep trying... here is the response.
Greetings from Microsoft Connect!
This notification was generated for feedback item: Custom Entities view: All Locked Entities which you submitted at the Microsoft Connect site.
Thank you for your suggestion. The next version of CRM will only show entities that can be customized. All other entities (for internal use only) will not be displayed. Regards
You may receive a general "Feedback Item Updated" notification as well, if any other changes were made by Microsoft.
Thank you for using Microsoft Connect!
the Microsoft Connect Team
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Part of me thinks it is wonderful that I am being alerted that my CRM Online database is going to have maintenance, but after seeing the below message every time I logged in for the last few weeks and then once the maintenance was completed seeing a new message with a date two weeks later I started to get a bit annoyed.
First the Dynamics CRM database does not need maintenance every two weeks even if it is hosted (onPremise database might get touched once every six months) and second this is just one click through that is a bit much if displayed every time someone logs in!
Adding insult to injury you get another message if you default to the administration tab on entry.
- Sigh -