It is a whole new world!
"See how analytics and built-in intelligence will make you and your organization more productive and processes more efficient & effective" with Dynamics 365
It is a whole new world!
"See how analytics and built-in intelligence will make you and your organization more productive and processes more efficient & effective" with Dynamics 365
You are starting to hear about Microsoft Dynamics 365 and you want to learn a bit more?
There is nothing like connecting with other people who are using Microsoft Dynamics CRM and the best way to do this is to get involved in the Dynamics Communities.
How do you get started? Check out http://www.crmug.com and signup for the upcoming local chapter meeting
The next meeting in Virginia, Maryland and Washington D.C. Area is on November 16 at the Cobalt Office in Alexandria. Full Details and registration here. This is a special meeting and it is in Virginia.
Most meetings in the D.C area are in the Microsoft Chevy Chase Office and if you want specific chapter information check out: http://www.crmug.com/washington
Now this session looks like a real winner!
Given all the BUZZ coming out of Envision it looks like the conference was a success in meeting it's goals of sharing the vision!
If You Are Planning for Next Year?
If you’re a business leader who is charged with making or influencing key business decisions within your organization, you’ll gain tremendous value at Microsoft Envision. You’ll find a depth of resources here that will help you not only come away better positioned for your future, but help you discover how to take advantage of solutions today that will deliver immediate results to your business.
New technologies are rapidly transforming the world. Businesses that understand the available technologies—and anticipate what’s coming next—are able to quickly leap ahead. Microsoft Envision gives you the insights you need to take advantage of the evolving business landscape.
Find out more about how Microsoft Envision can help business, marketing, sales, finance, customer service, operations and IT leaders across a variety of industries excel."
"Big things are happening in the Microsoft Dynamics CRM world"
Learn about the ground-breaking service capabilities, portal solutions, and more coming in the spring 2016 wave: http://bit.ly/1nhl2cQ
So you think you are the ultimate master of Microsoft Dynamics CRM! This is totally awesome, because now you can empower your entire team with new PowerShell Awesomeness for Microsoft Dynamics CRM Organization Data!
AND don't forget to send some feedback and love to the developer!
Are you thinking about moving your Microsoft Dynamics CRM instance to Azure? Or perhaps you want to move to CRM Online? Maybe you just want to upgrade from a much earlier version to the most current version?
Microsoft Consulting Services has a set of services that will provide you with an upgrade assessment.
Now is a great time to get that assessment done and to start thinking about polishing up the heart beat technology of your company. The products every one of your staff use : Microsoft Office (or O365) and Microsoft Dynamics CRM!
"Next Generation Sports Network (NGSN) wanted to make international soccer matches available live and on-demand to a global viewer base. It required a wide array of solutions to create the next step in in the evolution of the online sports viewing experience. With Microsoft Azure and support from Microsoft Services, NGSN was able to build a global broadcasting network in just six months – just a fraction of the time required for an on-premises solution."
Interesting Press Release: Lithium and Microsoft
"SAN FRANCISCO – June 2, 2015 – Lithium Technologies and Microsoft Corporation (NASDAQ:MSFT) have signed a strategic alliance agreement to integrate Lithium social interactions and community data into Microsoft Dynamics CRM"
Dynamics CRM 2015 Update 1 Content (Spring 2015)
Subscribe to the Dynamics channel to stay up to date: https://www.youtube.com/user/msdyncomm/DynamicsCRM
CRM Team Blog http://blogs.msdn.com/b/crm
There is so much depth to Microsoft Dynamics CRM Security that it is amazing that they can add more and yet, more has been added. A great post is available on all the new options which you can reach using the link above.
Microsoft Dynamics CRM Online conforms to ISO/IEC 27018, the only international set of privacy controls in the cloud
Microsoft is the first major cloud provider to be independently verified as having adopted ISO/IEC 27018, the world's first international cloud privacy standard. The adoption of ISO/IEC 27018 by Dynamics CRM Online is part of a broader commitment from Microsoft to protecting the privacy of our customers, as described in a Microsoft on the Issues post from Brad Smith, General Counsel and Executive Vice President. In addition to Microsoft Azure, Office 365 and Microsoft Intune have adopted ISO/IEC 27018."
Posted at 08:26 AM in Announcements, MS CRM User Resources, MS CRM Users: Network and CRM SQL Database Administration, MS CRM Users: The Executive Office, MS CRM Users: The Marketing Department, MS CRM Users: The Sales Department, MS CRM Users: The Support Department, MSDYNCRM15 v7 | Permalink | Comments (0) | TrackBack (0)
Tags: Cloud, Dynamics, ISO27018, Security, Trust
"In the world of Microsoft Dynamics CRM, the shift to the cloud is well underway. Microsoft Dynamics CRM Online is growing by leaps and bounds, including sales to massive customers with huge user counts. If you’re a partner in the Microsoft Dynamics CRM channel, it’s important that you understand what this means for the solutions you build for customers who want Microsoft Dynamics CRM Online."
A number of people have asked, what is the difference between Microsoft Dynamics CRM Online and Microsoft Dynamics CRM On-Premise other than where the actual software lives.
This has generated a few articles and resources that answer this question.
The US Dynamics Partner team has joined forces with The Microsoft Dynamics Alliance Team (http://microsoft.com/dynamicsaa (DynAA)) to train students and recent graduates on Microsoft Dynamics CRM 2015, interest them in Dynamics careers, and connect our Partners with this pool of quality candidates who are new to the CRM channel.
This Microsoft Dynamics CRM Career Connect Boot camp is comprised of:
Currently they are hosting this in 3 locations, inviting, juniors, graduating seniors, MBAs, graduate students, and recent graduates from local universities:
All of the boot camps will take place different weeks in June.
Please contact the Microsoft Dynamics CRM Career Connect Bootcamp Team if interested by sending mail to usdyns2b at microsoft.com with questions. Please note that space is limited and applications are only accepted for another couple weeks. Space is filling quickly!
Are you ready to learn about Dynamics CRM? Get some popcorn and take a look at this nice compiled list of YouTube Microsoft Dynamics CRM Tutorial Videos.
They started with Microsoft Social Listening (MSL), empowering one user at a time to embrace and filter through all the social noise using technology! Empowering users to leverage more data to get their individual goals met and offering more depth of functionality both with and without Microsoft Dynamics CRM.
NOW there is MORE! Now MSL has morphed into Microsoft Social Engagement where you can do more than just listen. MSL Matured into more features, more interaction and more user power.
So if you have been waiting for the bleeding edge to stop bleeding and you are ready to empower your users with more than just an e-mail system and more than a robust customer relationship system then start dipping your toes into the water with the Microsoft Social Engagement tool (MSE).
Posted at 12:43 PM in Announcements, MS CRM Users: Network and CRM SQL Database Administration, MS CRM Users: The Executive Office, MS CRM Users: The Marketing Department, MS CRM Users: The Sales Department, MS CRM Users: The Support Department, MSDYNCRM13 v6, MSDYNCRM15 v7 | Permalink | Comments (0) | TrackBack (0)
Some good news about exams - You now have some Online Proctored Options so for those of us in more rural areas, we don't have to drive a couple of hours to an exam center!! Hurray!
MB2-720 Microsoft Dynamics Marketing
and there are so many more !
CRM CUSTOMER CENTER : Start here when you are getting started
The Microsoft Dynamics CRM Adoption and Training Kit: Use this to select and build out your own book from provided chapters
Now how smart is that!
One of the senior developers who I use to work with had a great quote that I often think about when stepping into some of the more complex enterprise projects or when trying to explain Microsoft Dynamics CRM or the projects built from the platform and branded using xRM (relationship Management at it's best).
"Simplicity is often on the other side of Complexity" ~Chris Condron but perhaps Oliver Wendell Holmes deserves the credit. Either way I was thrilled to find out that the internal teams at Microsoft have announced this realignment of numbering for Dynamics CRM!
"I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity. " Oliver Wendell Holmes
It shows the deep maturity of the product. It easily communicates the growth and the upward trend of the development efforts and it is straight forward for people to understand.
So KUDOs to the team! Keep up the incredible as you pull together all the new power to the Microsoft Dynamics CRM customers and the CRM Community!
The new CRM page is live on YouTube and Facebook.
You can access the YouTube page here: https://www.youtube.com/user/msdyncomm/DynamicsCRM
The Facebook App can be accessed directly at: https://apps.facebook.com/microsoftdynamics/
If you have not visited the CRMUG website lately, you might want to go take a look. They have been using new community software and have continued to organize and host local, national and webinar enabled meetings for users of Microsoft Dynamics CRM.
One of the best things you can do if you are using Microsoft Dynamics CRM is to get involved in the community.
Despite the fact that incredible work is being done on Microsoft Dynamics CRM 2015 and there are users using Dynamics CRM 2013, there are also users who are working with Microsoft Dynamics CRM 2011.
Microsoft Dynamics CRM 2011 had a rollup released, did you miss it?
Microsoft Dynamics CRM v2011 Roll Up 18 http://support2.microsoft.com/kb/2958724
The new CRM page is live on YouTube and Facebook. This will enable better discovery of the video assets being created for the releases.
You can access the YouTube page here:
The Facebook App can be accessed directly at:
Posted at 07:02 AM in Announcements, MS CRM User Resources, MS CRM Users: Network and CRM SQL Database Administration, MS CRM Users: The Executive Office, MS CRM Users: The Marketing Department, MS CRM Users: The Sales Department, MS CRM Users: The Support Department, MS Dynamics Relationship Management Development (xRM), MSDYNCRM15 v7 | Permalink | Comments (0) | TrackBack (0)
One of the great things about the release of Microsoft Dynamics CRM 2015 is all the great new that is packed in between all the great that already existed. Sometimes there is so much great that a feature, tool or wow slips between the lines in the documentation or the noise of the BUZZ.
One of these great little features is a feature of the plugin registration tool that was part of the CRM 2015 release of the SDK! Mark has a short video and blog about it here.
Back in the Microsoft CRM v2011 days there was an issue with the “Send an error report to Microsoft” configuration where the OOB features of Dynamics would cause generic errors to appear when in reality there were no errors or perhaps just a slight delay. The timing was over sensitive so although there was some debate about it is designed to do that, it was doing it way too often.
In the field we turned off the alert. The message was not helpful and also would block an occasional real error. Needless to say for a year or two we would need to turn off this feature both under Settings, Administration, PRIVACY settings and under a user’s personal options.
Does anyone remember these times?
Does anyone still have a blog post on the issue?
I wanted to give a big shout out to Deanna Sparks, an associate consultant specializing in Microsoft Dynamics CRM. She is a guest blogger who wrote that great piece on Business Process Flows. As many of you know Business Process Flows were released with Microsoft Dynamics CRM v2013 and with the release of Microsoft Dynamics CRM v2015 they are even more powerful!
I can still remember last year at Convergence watching this incredible presentation by two powerful business users at one of the Microsoft Dynamics CRM client sites. They LOVE business process flows and it was amazing to see what they had used them for in v2013! Just wait until they see the newest release. Talk about getting the chain saw - who can keep up and yet users can always find ways to ask for more.
So I have been heads down for a number of months and it is time to pull my head back up into the community! Dynamics CRM v2013 and Dynamics CRM v2015 have a TON of new awesomeness and by sharing the incredible power of the functional configuration options we can increase customer happiness and Dynamics CRM success.
There are some INCREDIBLE partners and clients doing incredible things in the world with Microsoft Dynamics CRM and a layering of conferences that show the incredible. The Agility, the flexibility and the services that surround the product all create a huge economic advantage to companies from Enterprise to SMB. ExtremeCRM is one of those great conferences.
A couple of the partners recently presented their solutions at ExtremeCRM and it was summarized so well in this picture.
Bob Stutz’s Blog:
Customer Center Get Ready Page:
Keeping up with the incredible Microsoft Dynamics CRM versions in the old days was hard enough, but now the team is updating and releasing at an even faster pace.
These Resources can help
Posted at 09:13 AM in Announcements, CRM Generic Development, MS CRM Partner Resources, MS CRM Selling, MS CRM User Resources, MS CRM Users: The Executive Office, MS CRM Users: The Support Department, MS Dynamics Relationship Management Development (xRM), MSDYNCRM13 v6 | Permalink | Comments (0) | TrackBack (0)
Tags: #msdyncrm, Microsoft Dynamics CRM, Versioning, Versions
Something amazing happens when you move to the Cloud. Updates Happen and for the millions of Microsoft Dynamics CRM Online users updates have been happening. Have you looked at some of the more recent released features such as Microsoft Social Listening.
This year I have counted at least four if not eight major feature enhancements to Microsoft Dynamics CRM and the wonderful is not slowing down.
About this Video:
Lex Thomas welcomes Jackie Nichols and Chris Gideon to the show as they discuss how businesses can unleash the power of “working like a network” through internal social media tools that can help organizations better communicate and collaborate with each other to drive better business results which impact customer satisfaction and your bottom line.
In the really noisy world that we live in, sometimes it is nice just to go to one place to find all the links and information you might need on Microsoft Dynamics CRM
I just reset my Globe so as the days of 2014 accumulate, and people continue to read this blog the touch pinpoints will grow again.
To date I have had ~237,000 visitors and it is a thrill to know that I can keep helping the world to master Microsoft Dynamics CRM. The release of v2013 KEEPS the great and adds more! A framework, a product, a solution set and a platform for integrating to so many other solutions. Make 2014 the year you eliminate all those random Access Databases, and reduce all those way too sophisticated and often redundant Excel Spreadsheets.
"Think Microsoft CRM"
Microsoft Dynamics CRM v2013 has so much to offer and one of the best ways to start getting your head around what is being offered is to regularly attend some great either 100 or 300 level webinars.
Luckily Microsoft is offering such webinars for partners, customers and prospects.
You can find the whole series here: http://www.microsoft.com/dynamics/offers/crm2013demos/
Or if you want to just sign up for tomorrow's session, here is the link: https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032569331&Culture=en-US&community=0
Promote via LinkedIn/Twitter as well! Thanks!
As we move into this bold new world of many different devices, we are also opening the door for many different options for accessing our central Dynamics CRM store of data. When learning about all the different options keep in mind the differences between an application that is built to work in different OS environments such as the new Tablet access to Dynamics CRM and an application that is built for a more specific set of criteria such as a specific Windows 8 CRM Phone applications. Key areas of slight shift are items such as on a phone you are usually talking about the "phone" focus and providers like Verizon and AT&T whereas on a tablet your focus on phone might be Skype or Lync.
It is easy to get confused and Dynamics CRM v2013 offers so much!! I have to admit I am excited.
The Tablet access offers cross browser, but also many different tablet centric features like touch, pinning and choice of surfacing what you want to see where.
The Mobile access offers the really tiny form factor (for those small phones) as well as consideration for offline.
We also continue to have the Outlook Client which leverages all that is Dynamics CRM and all the great features within Outlook and the Web Client Access offering the application from your choice of a set of browsers.
In this brave new world you need to figure out how to best communicate all of the power of choice to your customers, peers and team members. As much as we are One Microsoft and One OS across many different devices, there are certain features and options that are very relavant for some devices and not important to others. Given this the technology you are using and the choices it offers does make a difference.
Choice is also not limited to technologies, it is also all about business culture, department process and individual working styles. The convergence of business and information technology is now!
What is amazing about Microsoft is that they offer so many incredible choices without nickel and diming their customers. They help customers use what they need where from their deep pockets of choice.
Do you have a lot of other OutLook Integrations? CRM Outlook Client causing you grief on just one machine?
This rollup includes “process isolation” to split the Outlook Client out from the core Outlook process, an upgrade to SQL CE 4.0, and reductions in isolated performance issues with a large address books (among other things, it’s all in the KB)
Look out! It is a whole new and old CRM world!
Take a huge amount of depth and years of development (Dynamics CRM v2011) and add onto it a whole new way of working. Shake out a few of the old features, park a couple of items for just a bit and add some much very cool new. Now mix well, test and release.
Oh and hold onto your hat, because although change is constant it always has an impact.
General best practice for OnPremise users is to stay within two roll-ups. Just consider the large team of developers writing code, fixing any issues (reported by the millions of users) and continuing to make Dynamics CRM the absolute best CRM product on the market.
Microsoft Dynamics CRM v2011 Roll-up 14 has just been officially released. Learn more here.
In our busy lives, this one might have slipped by your Excellent Dynamics CRM Extension Team.
To Read More From the Field, Check out these two great writeups ...