Are you ready to exceed the expectations of the 72% of customers who expect a response to a posted complaint in under 1 hour?
Thanks to one of my associates, Nick Fratello, for taking the time and energy to put this little video together which shows how to
- Listen & engage customers on popular social channels
- Understand customer's sentiment & intent toward your brand and organization
- Escalate & resolve customer care issues consistently
- Collect customer feedback & measure results
- Transform customers into Fans