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SLAs are not just for Service anymore - CRMOnline v8.1.X.xxxx

You now have the capability to use service level agreements (SLAs) for entities apart from Case

OH You are not using SLA's for cases yet either ... Well .. they are a unique learning area and you need to understand the strengths and version 1.0 variables. So tune up the grey matter and take a look at some of the following posts.

How to Configure SLAs

Enable Entities for SLAs

Add a Timer to Forms

Configuring SLA Timers

Enhanced SLAs and Entitlements

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