Ah the Beauties of the Web
One of the beauties of the web is that much of the valued work that was
released over time, is still available today.
Articles
The Discipline of CRM, by Anne Stanton and Herb Rubenstein,
iSixSigma Magazine http://www.isixsigma.com/library/content/c040323a.asp
How much do you invest in Mastering your Accounting
Software? by Anne Stanton, Accounting Software 411 http://www.accountingsoftware411.com/Press/PressDocView.aspx?docid=6460
Accounting Software, Maintaining Control, by Anne Stanton
and Joel Eisenhandler http://www.accountingsoftware411.com/Press/PressDocView.aspx?docid=6613
Software and Systems
Instant Messaging: Why communication needs new tools, by Anne Stanton,
Accounting Software 411 http://www.accountingsoftware411.com/Press/PressDocView.aspx?docid=5900
Other items of Interest
Utilizing Technology to Market Smarter by Melissa Farmer,
Accounting Marketing http://www.accountingmarketing.org/images/2006_UsingTechnology.pdf
CRM making life easier for CPA firms, by Lisa Spinelli,
WebCPA http://www.webcpa.com/article.cfm?articleid=20645&searchTerm=spinelli
5 signs that it's time to automate your customer data, by Jo
Anna Krotz, Microsoft Small Business Center http://www.microsoft.com/smallbusiness/resources/marketing/customer-service-acquisition/5-signs-that-its-time-to-automate-your-customer-data.aspx#signsthatitstimetoautomateyourcustomerdata