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Trends in Dynamics CRM v2011

The buzz is fascinating on the grapevine of Dynamics CRM partners, users, and Microsoft and right now the "big" new tip of the iceburg features are all about social media integration, customer service and social analysis. 

Social Media has long been a passion of mine from the early days dabbling with Ryze, to the exercise of first trying Twitter and then really understanding what it was offering. Mix that in with the addiction to Facebook by so many and it all ebbs and flows. 

Personally technology sometimes feels like a Lazy River often found at some of the resorts. There is always something new around the corner and sometimes that new feels very familier.