Microsoft Dynamics CRM vs SugarCRM
New Book from Richard Knudson

Twitter on CRM article on Destination CRM

With so much understandable buzz around Twitter and Twitter's impact within the world of relationships and relationship management I was pleased to see this article about how the various CRM vendors are considering tying to the tool.

What is particularly nice about this article, from DestinationCRM, is that it does not only discuss the concept, it actually lists exactly how each specific vendor is approaching the feeds.

CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Posted May 1, 2009