One of the nicest features of Microsoft Dynamics CRM is the ability to configure it to different industry types and with the right hardware and knowledge this process is relatively fast.
Recently I presented Microsoft Dynamics CRM for the Information Technology Professional industry at SMB Nation. I was given a couple of hours on the Virtual Server machine prior to the presentation and with some speedy fingers and the concepts I wanted to apply I was able to pull together a complete working demonstration of the IT Pro Firm.
Unfortunately I can easily talk about Microsoft Dynamics CRM for a good 4 days and there was soooo much I was not able to get to in my 90 minutes. :( Still the crowd was a buzz with questions and answers came easily.
It would help if I read your previous post! Would you use the Professional Services template in the setup of CRM 3.0 SBE as a starting point?
Posted by: Vijay Singh Riyait | October 10, 2007 at 06:58 PM
I'm disappointed I missed that at SMB Nation and it's something I've been wanting to ask you for a while. I hear a lot about things like Connectwise, Autotask and CRM 3.0 gets overlooked. By the way I'm not a user of any of these so I only go by what I hear from other people. Seeing as CRM 3.0 SBE comes in our Action Packs, I think it's interesting to be able to know how easily we can build something that would fit into a IT Consulting Service. Seems like ther is an opportunity for someone to build such a template. I'd be really interested in your thoughts on this. Thanks Anne.
Posted by: Vijay Singh Riyait | October 08, 2007 at 06:54 PM