Microsoft Dynamics CRM Mobile

The full Microsoft Dynamics CRM Mobile client ships with a 160 page manual and in response to a recent comment "you can definitely go “offline” and tie into layers of excellent security," So why isn't it being used extensively? The problem comes when people don’t want to take the time to set it up. There is also an overhead issue in that the full CRM Mobile client requires the right resources on the device.

Why do people use Outlook? Well it a known product and it is easy and it meets a certain level of base need and as such people use it.

There are numerous other Microsoft Dynamics CRM Mobile clients available as well. There is one for the Blackberry and a nice little mobile express WMI complaint client called the Microsoft Dynamics CRM Mobile Express client. There is also an Outlook client for the laptop which synchronizes and can be used offline.

Dynamics CRM is by far not without options and every day third parties add more and more and more.

So what is happening with the thousands of Microsoft Staff rolling out Microsoft Dynamics CRM?  I would guess that their biggest issue with embracing and adopting Dynamics CRM within Microsoft is that Microsoft staff rarely get expert support in their rollouts.

Comments

[Adam Smith]

Igroup can help deliver the power of Microsoft CRM 4.0 to your mobile workforce with ease. Source code for CRM Mobile Express is available under a shared source licensing agreement. igroup can modify the source to fit the needs of your customers. Developers can use Visual Studio.net 2005 to extend and modify both applications as they see fit.

[Microsoft CRM 3.0 Implementation]

There are very few players in mobile crm development... I think open source will ruled out microsoft in coming future...

[Phil Sheehy]

I thought it might be interesting to know that a solution for the BlackBerry also exists for Microsoft CRM. The product is called Mobile Edge for Microsoft crm - BlackBerry see http://www.ienterprises.com/microsoft-crm-blackberry for details. Note that for full disclosure I work for iEnterprises the creators of Mobile Edge for Microsoft CRM - BlackBerry. The name of the company is iEnterprises, Inc. http://www.ienterprises.com. I hope you find this infomation useful.